The information on this page should help all homeowners navigate the usage of Envera and provide contact information to assign in addressing issues with the system.
Updates
Contact Details
June 5-23, 2023
Evnera working on issues with barrier arms and side mirror stickers, plus with access control to systems
May 29-June 2, 2023
Weekly meeting with Envera
Set schedule for for barrier arms to go live on June 5th
May 22-26, 2023
Weekly meeting with Envera
Custom stickers for side mirrors should be here by the 31st of May
West Gate had a firmware issue that created an issue for the homeowner gate. Gate was left open on Sunday night and was fixed by Monday evening. No affect at South or East gates or West gate visitor lane
May 15-20, 2023
Weekly meeting with Envera
Envera was here from 9am to Noon on May 20th
Helped around 75 homeowners with location of stickers and sticker replacement
Envera was able to adjust reader at East & South gates to allow better reading of stickers
Envera ordered custom stickers for side mirrors on select type of cars based on windshield issues
Ordered warning signs for gates
May 8-12, 2023
Started weekly meeting with Envera to address issues
Received details from Envera on signed used as other communities
Scheduled a Envera Day for May 20th at East Gate
Finilized plan for high profile veichles at East Gate
May 1-5, 2023
Envera on location all week
East Gate barrier arm install
West Gate reader moved to read better
Envera installed sensors at exit gates for Motocycles and bikecycles.
April 24-28, 2023
Status of system is the same
Homeonwers and Club Members are still getting stickers
Vendor passes are selling
Set June 5th as the day for clickers to be turned off
April 17-21, 2023
Clickers are still active
Waiting on parts for the East Gate barrier arm, scheduled for the week of May 1st
April 10-14, 2023
Clickers are still active
Waiting on parts for the East Gate barrier arm
Barriers Arms are unable to be active until clickers are turned off.
Requested a follow-up on issues reported last week.
April 3-7, 20243
Clickers are still active
Stickers issues are being addressed
Forward some additional details that we need solutions to; waiting on that reply.
Envera replaced a camera at the West Gate that stopped working.
Envera addressed some issues with stickers
We received reports that guest tags were not being recorded correctly to allow quicker access after the first one. This is being reviewed for a solution.
March 27-31, 20243
Scheduled for swing gate wiring issue to be addressed
Clickers are still active
Stickers still be assigned
The wiring issues were located and fixed at both the East and West gates.
March 26, 2023
Envera reported that from 5:25 pm to 5:50 pm, they have communication issues with all of their communities. This created a problem with the visitors accessing all their communities. This was reported as the first time issue in over six years. They addressed the issue, and everything was back online.
March 20-24, 2023
Troubleshooting Stickers reading issues
RFID Reader replaced at West Gate
Reprogramming of RFID Reader at East and South gates
Sticker activation issues
Barrier Arm Gates installed
Wiring issue located with swing gates at East and West Gates
Sync issues with South Gate swing controls and Barrier Arms – Solution being researched
Club Access issues addressed
March 13-17, 2023
Put Envera on notice no more “Remote” troubleshooting for stickers
Scheduled barrier arm install
March 6-10, 2023
Addressed sound issues at East Gate
Addressed controller issues at South Gate
Additional remote troubleshooting of stickers working on and off
Assigned Stickers
February 27 – March 3, 2023
Assigning Stickers
Additional remote troubleshooting of stickers working on and off
Addressed controller issues at West Gate
Talked with Envera leadership about communication issues
February 20-24, 2023
Assigned Stickers
Additional remote troubleshooting of stickers working on and off
Addressed sound issues at West Gate
February 13-17, 2023
Replace East Gate Kiosk
Started Vendor FastPass Program
Addressed issues at South and West Gates
Assigned Stickers
Remote Troubleshooting of stickers working on and off
February 6-10, 2023
Addressed hardware issues
Addressed Sticker activation issues
Additional Local Guard Training
Reported issues with stickers working on and off
Located issue with gate loops at the East and West Gates
February 1-3, 2023
Soft Launch
Clickers still active
Assigned stickers started working
Envera staff on-site helping with issues
Training of HOA staff and ASA Guards
December 2022
Installation Moving Forward
Stickers started being assigned
November 2022
Kick-off Meeting with Envera Installation Crew
Envera Help Desk
(877) 936-8372
8 am to 6 pm
Incoming Guard Phone Numbers
(877) 963-9372 – Envera Guards
(850) 668-9913 – East Gate Local Guards
(850) 597-8032 – West Gate Local Guards
Helpful Answers
Sticker not working
Contact the HOA Office and report that you are having an issue; they can check to ensure the sticker was activated in the system.
Call Envera’s Help Desk and supply your sticker number to them, and they will be able to help with all issues.
MyEnvera
The phone numbers listed in the MyEnvera system are the numbers the guards will call
To check those numbers, open the MyEnvera app, select “Account” at the bottom, and then select “My Profile” your numbers are listed on this page.
Help with the Envera website or Envera mobile application
You can call the Envera Help Desk to get help with adding your guest and vendors
When you are NOT inyour Vehicle
Within MyEnvera, you set a PIN to enter the community in a vehicle not registered with a sticker (e.g., a rental car, business vehicle, or Uber). To gain entry, you must use the visitor lane, inform the guard that you are a resident, and provide your name, address, and PIN. You can reset this PIN all you want; this is your personal pin.
