Envera Information and Details

The information on this page should help all homeowners navigate the usage of Envera and provide contact information to assign in addressing issues with the system.   

Updates

Contact Details

  • June 5-9, 2023
    • June 5th – Barrier Arms go live clickers are turned off
      • Envera will be on location for go live
  • May 29-June 2, 2023
    • Weekly meeting with Envera
    • Set schedule for for barrier arms to go live on June 5th
  • May 22-26, 2023
    • Weekly meeting with Envera
    • Custom stickers for side mirrors should be here by the 31st of May
    • West Gate had a firmware issue that created an issue for the homeowner gate.  Gate was left open on Sunday night and was fixed by Monday evening.  No affect at South or East gates or West gate visitor lane
  • May 15-20, 2023
    • Weekly meeting with Envera
    • Envera was here from 9am to Noon on May 20th
      • Helped around 75 homeowners with location of stickers and sticker replacement
      • Envera was able to adjust reader at East & South gates to allow better reading of stickers
      • Envera ordered custom stickers for side mirrors on select type of cars based on windshield issues
    • Ordered warning signs for gates
  • May 8-12, 2023
    • Started weekly meeting with Envera to address issues
    • Received details from Envera on signed used as other communities
    • Scheduled a Envera Day for May 20th at East Gate
    • Finilized plan for high profile veichles at East Gate
  • May 1-5, 2023
    • Envera on location all week
    • East Gate barrier arm install
    • West Gate reader moved to read better
    • Envera installed sensors at exit gates for Motocycles and bikecycles. 
  • April 24-28, 2023
    • Status of system is the same
    • Homeonwers and Club Members are still getting stickers
    • Vendor passes are selling
    • Set June 5th as the day for clickers to be turned off
  • April 17-21, 2023
    • Clickers are still active
    • Waiting on parts for the East Gate barrier arm, scheduled for the week of May 1st
  • April 10-14, 2023
    • Clickers are still active
    • Waiting on parts for the East Gate barrier arm
    • Barriers Arms are unable to be active until clickers are turned off. 
    • Requested a follow-up on issues reported last week.
  • April 3-7, 20243
    • Clickers are still active
    • Stickers issues are being addressed
    • Forward some additional details that we need solutions to; waiting on that reply.
    • Envera replaced a camera at the West Gate that stopped working.
    • Envera addressed some issues with stickers
    • We received reports that guest tags were not being recorded correctly to allow quicker access after the first one.  This is being reviewed for a solution.
  • March 27-31, 20243
    • Scheduled for swing gate wiring issue to be addressed
    • Clickers are still active
    • Stickers still be assigned
    • The wiring issues were located and fixed at both the East and West gates.
  • March 26, 2023
    • Envera reported that from 5:25 pm to 5:50 pm, they have communication issues with all of their communities.  This created a problem with the visitors accessing all their communities.  This was reported as the first time issue in over six years.  They addressed the issue, and everything was back online.
  • March 20-24, 2023
    • Troubleshooting Stickers reading issues
    • RFID Reader replaced at West Gate
    • Reprogramming of RFID Reader at East and South gates
    • Sticker activation issues
    • Barrier Arm Gates installed
    • Wiring issue located with swing gates at East and West Gates
    • Sync issues with South Gate swing controls and Barrier Arms – Solution being researched
    • Club Access issues addressed
  • March 13-17, 2023
    • Put Envera on notice no more “Remote” troubleshooting for stickers
    • Scheduled barrier arm install
  • March 6-10, 2023
    • Addressed sound issues at East Gate
    • Addressed controller issues at South Gate
    • Additional remote troubleshooting of stickers working on and off
    • Assigned Stickers
  • February 27 – March 3, 2023
    • Assigning Stickers
    • Additional remote troubleshooting of stickers working on and off
    • Addressed controller issues at West Gate
    • Talked with Envera leadership about communication issues
  • February 20-24, 2023
    • Assigned Stickers
    • Additional  remote troubleshooting of stickers working on and off
    • Addressed sound issues at West Gate
  • February 13-17, 2023
    • Replace East Gate Kiosk
    • Started Vendor FastPass Program
    • Addressed issues at South and West Gates
    • Assigned Stickers
    • Remote Troubleshooting of stickers working on and off
  • February 6-10, 2023
    • Addressed hardware issues
    • Addressed Sticker activation issues
    • Additional Local Guard Training
    • Reported issues with stickers working on and off
    • Located issue with gate loops at the East and West Gates
  • February 1-3, 2023
    • Soft Launch
    • Clickers still active
    • Assigned stickers started working
    • Envera staff on-site helping with issues
    • Training of HOA staff and ASA Guards
  • December 2022
    • Installation Moving Forward
    • Stickers started being assigned
  • November 2022
    • Kick-off Meeting with Envera Installation Crew
  • Envera Help Desk
    • (877) 936-8372
    • 8 am to 6 pm
  • Incoming Guard Phone Numbers 
    • (877) 963-9372 – Envera Guards
    • (850) 668-9913 – East Gate Local Guards
    • (850) 597-8032 – West Gate Local Guards
Helpful Answers
  • Sticker not working
    • Contact the HOA Office and report that you are having an issue; they can check to ensure the sticker was activated in the system.  
    • Call Envera’s Help Desk and supply your sticker number to them, and they will be able to help with all issues.
  • MyEnvera
    • The phone numbers listed in the MyEnvera system are the numbers the guards will call
    • To check those numbers, open the MyEnvera app, select “Account” at the bottom, and then select “My Profile” your numbers are listed on this page.
  • Links for MyEnvera
  • Help with the Envera website or Envera mobile application
    • You can call the Envera Help Desk to get help with adding your guest and vendors
  • When you are NOT in your Vehicle
    • Within MyEnvera, you set a PIN to enter the community in a vehicle not registered with a sticker (e.g., a rental car, business vehicle, or Uber).  To gain entry, you must use the visitor lane, inform the guard that you are a resident, and provide your name, address, and PIN.  You can reset this PIN all you want; this is your personal pin.